Privacy Policy

Information we collect

• Contact and order details you submit: name, address, phone, email (if provided), tank size, requested gallons, delivery instructions, how you heard about us, and whether you choose automatic delivery.
• Payment processing: for card payments, our PCI-DSS compliant payment processor collects card details and securely stores your payment method to enable charges. We do not store full card numbers on our servers; we retain non-sensitive tokens only.
• Technical and usage data: basic logs and analytics (such as IP address, browser type, device information, and pages viewed) to operate and improve the site.

How we use information

• To schedule and deliver heating oil, confirm orders, and communicate with you about your deliveries, safety issues, and account-related matters.
• To process payments securely through our PCI-DSS compliant payment processor. Your payment method is stored securely (we do not store your full card number) so you can place future orders without re-entering your card details.
• If you enroll in automatic delivery, to schedule future deliveries and charge your stored payment method as described in our Terms of Service.
• To improve operations, monitor site performance, prevent fraud, and comply with legal obligations.

Sharing

• Payment processors: We use a secure, PCI-DSS compliant payment processor to handle credit card transactions. Your card details are encrypted and stored securely by the processor; we do not have access to your full card number.
• No selling of data: We do not sell, rent, or share your personal information with third parties for their marketing purposes.

SMS and text messaging

If you provide your mobile phone number and opt in to receive text messages from us, you consent to receive automated text messages (SMS/MMS) from Tudor Energy LLC at the phone number you provided. These messages may include order confirmations, delivery notifications, appointment reminders, account updates, safety alerts, promotional offers, and other service-related communications.

• Consent is optional: You do not have to agree to receive promotional text messages as a condition of purchasing services from us. However, you may receive transactional messages (such as order confirmations and delivery notifications) even if you do not opt in to marketing messages.
• Message frequency: Message frequency varies depending on your account activity and delivery schedule. For automatic delivery customers, you may receive 4-8 messages per year. For will-call customers, you may receive 1-3 messages per order. Promotional messages are sent occasionally and you can opt out at any time.
• Carriers and data rates: Message and data rates may apply. We are not responsible for charges from your mobile carrier. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and other major U.S. carriers, but service may not be available on all carriers.
• Opt out: You can opt out of text messages at any time by replying STOP to any message from us. After you opt out, you will receive one final confirmation message. You may also contact us at 860-673-8367 or orders@tudorenergyct.com to unsubscribe.
• Help: For assistance, reply HELP to any message or contact us at 860-673-8367.
• Privacy: We use RingCentral as our communications provider. Your phone number and message history are handled in accordance with this Privacy Policy. We do not share your phone number with third parties for their marketing purposes.
• No liability for undelivered messages: We are not liable for delayed or undelivered messages, or for messages sent to an incorrect or outdated phone number you provided.

Cookies and analytics

We use cookies and similar technologies to help the site function and to understand how visitors use it. We also use third-party analytics tools (such as Google Analytics) that collect information like your IP address, browser, and pages visited in order to measure traffic and improve the site. You can control or delete cookies through your browser settings.

Data retention

Order records are retained as required for operations, accounting, and legal compliance. Messages sent through the site may be retained to support your service history.

Your choices

• You may update or request deletion of your contact information by emailing orders@tudorenergyct.com. We may retain certain records as required for accounting and legal purposes.
• You may opt out of promotional or non-essential messages at any time (for example, by using an unsubscribe link in emails or contacting us). We may still send you service-related messages about active orders, deliveries, safety issues, or your automatic-delivery status.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Payment card details are encrypted and stored by our PCI-DSS compliant payment processor. We never store your full credit card number on our servers. We retain only a secure reference to your payment method, which allows us to process charges for current and future deliveries.

Intended Audience

Our services are intended for residential and commercial customers who are homeowners, renters, or authorized property representatives age 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided information to us, please contact us and we will delete it promptly.

Changes

We may update this policy. The effective date will change when updates are posted.

Contact

Questions? 860-673-8367 • orders@tudorenergyct.com