Tudor Rewards™ Terms

1. About Tudor Rewards™

• These Rewards Terms govern participation in the Tudor Rewards™ loyalty program offered by Tudor Energy LLC (“we,” “us”). By participating, you agree to these Rewards Terms and our Terms of Service.
• Tudor Rewards™ rewards eligible heating-oil customers for deliveries, account activities, and related promotions.

2. Earning points

• Base rate: For every gallon delivered, customers earn one point (1 gallon = 1 point), unless a different base rate is published in the program at the time of delivery.
• When points post: Points are rewarded after the delivery has been completed and payment has been made according to account terms.
• Additional multipliers, delivery-size bonuses, seasonal promotions, and task awards may apply when configured in the program. Current rates and promotions are shown in your customer portal.

3. Point balances

• Customers may view available point balances through their customer portal.
• Points remain with the account and are retained if a customer moves, provided the account remains active.
• Shared accounts are associated with the delivery location and fuel tank rather than individual occupants.

4. Point expiration

• Points currently do not expire.
• Tudor Energy reserves the right to modify the rewards program in the future, but there are currently no annual expiration requirements.

5. Point transfers

• Points have no cash value.
• Points are not transferable between accounts.
• Points may not be sold, exchanged, or redeemed for cash.
• In the event of a customer's death, Tudor Energy may, at its discretion, transfer points to an immediate family member or next of kin.

6. Point redemption limits

• Points may be redeemed during the ordering process.
• One redemption per delivery: Only one reward redemption level may be applied to each delivery.
• Customers may save points and redeem larger rewards later, subject to tier minimums and delivery size requirements shown at checkout.
• Rewards may be combined with other eligible discounts, including:
  • Cash Discount
  • Senior Discount
  • Veteran Discount
  • First Responder Discount
  • Seasonal Promotions
• Maximum total savings on a delivery are subject to company policies in effect at the time of delivery.

7. Point adjustments

• Tudor Energy reserves the right to adjust points for:
  • Returned payments
  • Fraudulent activity
  • Duplicate rewards
  • System errors
  • Reversed deliveries
  • Cancelled transactions
• We may also correct point calculation errors, billing mistakes, and clerical errors without prior notice.

8. No cash value

• Reward points have no cash value, cannot be exchanged for cash, cannot be sold, pledged, or transferred (except as expressly allowed in Section 5).
• Reward values are promotional in nature and do not represent stored monetary value.

9. Program changes

• Tudor Energy reserves the right to modify rewards, point values, redemption levels, discounts, benefits, promotions, and policies.
• Changes may occur without prior notice. Current policies in effect at the time of service shall govern.

10. Eligibility and good standing

• Participation is available only to customers in good standing. We may approve, deny, suspend, or terminate participation at our sole discretion.
• Accounts may lose benefits for returned payments, serious delinquency, suspected fraud, program abuse, or repeated policy violations.

11. Relationship to other terms

• These Rewards Terms supplement our Terms of Service and Privacy Policy. If there is a conflict specific to rewards points, these Rewards Terms control for that subject.

12. Contact

• Questions about Tudor Rewards™? Contact us at orders@tudorenergyct.com or 860-673-8367.